Transportation

Medical Rides

Medical Rides for Your Patients

Medical Rides by Vivalon provides Non-Emergency Medical Transportation (NEMT) to and from Medi-Cal (Medicaid) covered appointments for your Marin County patients. The appointment can be for: preventive care visits, surgical treatment and procedures, dialysis treatment, prenatal care, dental care, vision care, mental health and substance abuse treatment. A medical provider’s authorization is required. We are a certified Medi-Cal NEMT wheelchair van transportation provider for Marin County. To request a NEMT ride from Medical Rides by Vivalon on behalf of your patient, please fill out our online Rides Request form below.

Why request NEMT for your patients?

When Medi-Cal service providers arrange for Non-Emergency Medical Transportation on behalf of their patients, missed appointments are greatly reduced, saving physicians both time and money. According to a study by Healthcare Innovation, the total cost of missed healthcare appointments in the United States every year is $150 billion, with no-show rates as high as 30%. Each open, unused time slot costs a physician $200, on average. Additionally, providing NEMT transportation for patients who need it leads to better medical care and outcomes.

A study commissioned by the Medical Transportation Access Coalition found that missed doctor’s appointments led to medical complications and expensive medical costs for Medi-Cal patients, with 58% of the nearly 1,000 patients surveyed reporting that they would not be able to make it to medical appointments without NEMT. Additionally, 10% of surveyed participants reported that they would die or probably would die if they did not have the NEMT transportation services they currently receive.

What is Non-Emergency Medical Transportation (NEMT)?

Non-Emergency Medical Transportation can be used whenever an individual has a physical or medical condition that makes them not able to get to their medical appointment by car, bus, train, taxi or TNC (Lyft or Uber). If they need help getting out of their house, getting into a vehicle, or getting into a medical office, they may be eligible for NEMT services.

If you have not already registered with Medical Rides by Vivalon to provide NEMT for your patients, please fill out this online form, and we will contact you:
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For more information

For additional information about NEMT or other transportation services, please contact: 415-419-2608 or [email protected].
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