Medi-Cal Transportation

Vivalon’s Rides makes it easy to get to the care you need. We provide friendly, and accessible rides for doctor visits, dialysis, mental health care, recovery services, and more. Whether you’re heading to a check-up or a therapy session, we’ll get you there safely and on time.

Medi-Cal Transportation

Non-Emergency Medical Transportation (NEMT)

Safe, reliable rides for Medi-Cal (Medicaid) patients in Marin

Whether you’re going to a routine check-up, dialysis treatment, mental health appointment, or another essential medical visit, we’re here to get you there safely and comfortably.

Our service is specially designed for those who need a little extra support—whether that means assistance leaving your home, getting into a vehicle, or arriving at your doctor’s office with ease.

Do I Qualify for Non-Emergency Medical Transportation (NEMT)?

If you have a physical or medical condition that makes it difficult or impossible to get to your medical appointments by car, bus, train, taxi, or rideshare (like Lyft or Uber), you may qualify for Non-Emergency Medical Transportation (NEMT).

Vivalon is a certified Medi-Cal NEMT provider in Marin County, offering wheelchair-accessible van transportation to help you reach the care you need.

Please note: NEMT services require prior authorization from your healthcare provider.

For Partnership Health of California (PHC) patients, please call (866) 828-2303 to sign up and obtain NEMT or NMT authorization.

For Medical Providers

Save time, money, and resources by arranging Non-Emergency Medical Transportation (NEMT) for your Medi-Cal patients.

Missed healthcare appointments cost the U.S. an estimated $150 billion annually, with no-show rates as high as 30%. Each missed visit can cost a physician an average of $200 in lost revenue.

Beyond the financial impact, providing reliable transportation ensures that patients receive the care they need. A study commissioned by the Medical Transportation Access Coalition found that 58% of Medi-Cal patients surveyed would not be able to attend medical appointments without access to NEMT. Alarmingly, 10% of participants said they would likely die without the transportation services they currently receive.

Contact us today to learn more: 415-454-1098 (press 5)

Non-Medical Transportation (NMT)

Safe, reliable rides for Medi-Cal (Medicaid) patients in Marin

Whether you’re going for recurring physical, dependency, mental, or other type of therapy, we’re here to get you there safely, comfortably, and on-time for your appointment.

Our service is specially designed for those who need a little extra support—whether that means assistance leaving your home, getting into a vehicle, or arriving at your doctor’s office with ease.

How to Request a Ride

As of April 1, 2024, all Non-Emergency Medical Transportation (NEMT) requests must be submitted directly to Partnership HealthPlan of California (PHC). PHC assigns trips to approved local transportation providers—like Vivalon—but please note that Vivalon cannot accept ride requests directly from clients. You may request Vivalon as your preferred provider, though assignments are not guaranteed.

To schedule NEMT transportation through PHC:

Download PHC Provider Certification Statement (PCS) form.
Have your care provider fill out and sign the form.
Submit directly to Partnership Health Care via FAX to (707) 863-4118.

Questions?

Please call Partnership directly at 866-828-2303 for further information regarding the NEMT and NMT programs.

For more information

For additional information about NEMT or other transportation services,

please contact: 415-454-1098 or [email protected].