Rides
Medical Rides
Non-Emergency Medical Transportation
Medical Rides by Vivalon provides Non-Emergency Medical Transportation (NEMT) to and from Medi-Cal (Medicaid) covered appointments within Marin County. Your appointment can be for: preventive care visits, surgical treatment and procedures, dialysis treatment, prenatal care, dental care, vision care, mental health appointments and/or substance abuse treatment. Your medical provider’s authorization is required for Medical Rides by Vivalon NEMT transportation.
Watch this short video that describes our NEMT service
Do I Qualify for Non-Emergency Medical Transportation (NEMT)?
Non-Emergency Medical Transportation can be used if you have a physical or medical condition that makes you not able to get to your medical appointment by car, bus, train, taxi or TNC (Lyft or Uber). If you need help getting out of your house, getting into a vehicle, and/or getting into a medical office, you may qualify for NEMT services. Medical Rides by Vivalon is a certified Medi-Cal NEMT wheelchair van transportation provider for Marin County.
Receiving NEMT services requires prior authorization from your medical provider.
Medical Rides for Your Patients
Why request NEMT for your patients?
When Medi-Cal service providers arrange for Non-Emergency Medical Transportation on behalf of their patients, missed appointments are greatly reduced, saving physicians both time and money. According to a study by Healthcare Innovation, the total cost of missed healthcare appointments in the United States every year is $150 billion, with no-show rates as high as 30%. Each open, unused time slot costs a physician $200, on average. Additionally, providing NEMT transportation for patients who need it leads to better medical care and outcomes.
A study commissioned by the Medical Transportation Access Coalition found that missed doctor’s appointments led to medical complications and expensive medical costs for Medi-Cal patients, with 58% of the nearly 1,000 patients surveyed reporting that they would not be able to make it to medical appointments without NEMT. Additionally, 10% of surveyed participants reported that they would die or probably would die if they did not have the NEMT transportation services they currently receive.
Requesting a Ride for NEMT
Effective 4/01/2024, Partnership Health Care of California, assigns all trips to local transportation vendors in their network. Vivalon cannot accept trips directly from clients, as all trips are assigned by Partnership. You may request Vivalon to be your provider, but the request is not guaranteed.
To sign-up for NEMT transportation trips, please do the following:
- Download PHC Provider Certification Statement (PCS) form.
- Have your care provider fill out and sign the form.
- Submit directly to Partnership Health Care via FAX to (707) 863-4118.
Questions?
Please call Partnership directly at 866-828-2303 for further information regarding the NEMT program.
